PMMI Media Group Billing and Cancellation Policy
Once an order is placed it is a contract between PMMI Media Group and the advertiser, with some flexibility built in for cancellations. This policy outlines the billing and cancellation commitments an advertiser makes when contracting for advertising from PMMI Media Group.
Cancellation period varies by type of ad placement:
| Media Type |
Cancellation Window |
| Print |
There are no cancellations on print after the sales close date for that issue.
For special print products (Bellybands, Inserts, Gatefold, French Gates, etc...) customer will be responsible for costs incurred by the publisher that are associated with the pre-ordered paper for that product if cancelling less than 3 months prior to ad close date for that issue.
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| E-mail newsletters and e-blasts |
If an email deployment needs to be cancelled, it must be done 30 days prior to the send date to avoid being billed for the deployment.
Email deployment dates may be moved one time at the request of the customer. Customer must provide a new date for the deployment 14 business days after requesting the send be moved. Customer will be billed on second deployment date.
Show/premium timing: Customer may be eligible for a one-time date change up to 45-days prior to the premium show period. Within 45-days of the premium show period, Customer may rebook at a 15% fee to the future date.
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| Online Display (Native Ads, Video Pre-Roll, Category Roadblocks, and Banner Ads) |
May be cancelled up to 4 weeks prior to the scheduled start date. If materials are received late, we will do our best to fulfill impressions within the calendar year, however campaigns will not be rolled over into the next.
Show/premium timing: Customer may be eligible for a one-time date change up to 45-days prior to the premium show period. Within 45-days of the premium show period, Customer may rebook at a 15% fee to the future date.
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| E-books, Researched Lists, and Innovation Reports |
May be cancelled up to 60 days prior to release date.
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| Facebook, LinkedIn, Partner Perspective, CTV, and Targeted Audio |
Non-Show placements: Customer may be eligible for a one-time date change or cancellation up to 30-days prior to their scheduled deployment date. Within 30-days of their scheduled deployment date, Customer may rebook at a 10% fee to the future date.
Show/premium timing: Customer may be eligible for a one-time date change up to 45-days prior to the premium show period. Within 45-days of the premium show period, Customer may rebook at a 15% fee to the future date.
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| Video Policy(Package This and Ahead of the PACK) |
Cancellations are permitted up to 42 days (6 weeks) prior to the scheduled release date. This policy is necessary to account for inventory requirements associated with these products and the production labor involved in creating video content.
Show/premium timing: Customer may be eligible for a one-time date change up to 45-days prior to the premium show period. Within 45-days of the premium show period, Customer may rebook at a 15% fee to the future date.
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| Technology Minute and Asked & Answered |
Technology Minute and Asked & Answered programs are non-cancellable. Customer may be eligible for a one-time date change up to 45-days prior to the Technology Minute or Asked & Answered date. Within 45-days of the
Technology Minute/Asked & Answered date, Customer may rebook and apply 50% of the fee to the future date.
Show/premium timing: Customer may be eligible for a one-time date change up to 45-days prior to the premium show period. Within 45-days of the premium show period, Customer may rebook at a 15% fee to the future date.
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| Custom media |
No cancellations permitted.
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| Leaders Program |
The Leaders Program is sold as a complete package. Enrollment secures access to all program components, regardless of individual usage.
We do not provide refunds, partial credits, or transfers for any unused components of the program. It is the participant’s responsibility to take advantage of the resources and opportunities included in the package.
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| Webinars |
Webinar programs are non-cancellable. Customer may be eligible for a one-time date change up to 45 days prior to the webinar date. Within 45-days of the webinar date, customer may rebook and apply 50% of the fee to the future date.
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PMMI Media Group will make every effort to obtain materials from the advertiser well in advance of when the ad is scheduled to run. Advertisers must understand in some cases rescheduling a send will not be possible due to inventory constraints. In such cases, advertisers may choose to reallocate funds to a different ad product - time and inventory permitting - so long as it is within the contract year.
PMMI Media Group is not obligated to run rescheduled or delayed ads outside the contract period if the advertiser is unable to provide ad materials in time to run the ad within the media plan’s contract period.
PMMI Media Group's Common Sense Make-Good Policy
We’re excited to collaborate with you to create impactful advertising across our print, digital, social media, and email platforms. To ensure things run smoothly and your campaign shines, we’ve outlined a few key guidelines and responsibilities to help us both stay aligned.
Submitting Your Materials
- Specs & Formats: Please send us your advertising content based on our platform-specific specs (like dimensions, file types, deadlines, etc.). If you’re unsure of anything, just reach out—we’re happy to provide what you need.
- Accuracy Matters: You know your brand best, so we rely on you to ensure all content is accurate and complies with relevant laws and industry standards (like copyright, trademarks, or disclosures).
- Final Proofing: Before submitting your materials, give everything one last review. That means checking spelling and grammar, verifying links and UTM codes, and confirming your images meet quality standards.
- Deadlines: Please submit everything by the deadlines we’ve agreed to. If materials arrive late, we may need to delay your ad or, in some cases, cancel the placement without a refund.
- Quality Standards: Ads should be delivered in the requested format and resolution. If materials need significant reformatting or don’t meet our quality standards, we may need to request a revision or decline the ad.
Review & Feedback Process
- We’ll review all submitted ads to ensure they meet our technical guidelines. If something isn’t a good fit for our audience or needs changing, we’ll let you know right away and work with you on adjustments.
- Any edits or replacements should be sent promptly to avoid delays in your campaign schedule.
Who’s Responsible for What?
- Advertiser Responsibility: While we do our best catch any issues, we ask that you take final responsibility for reviewing and approving your content, including spelling, image quality, URLs, landing pages, and so on. Please review carefully and double-check your ad proofs before signing off. Though we do everything to double-check your ad before it runs, we can’t be responsible for content or proofreading errors that you didn’t catch.
- Our Responsibility: If something goes wrong on our end—say, a technical glitch or publishing error—we’ll make it right. That could mean offering a make-good campaign or other appropriate solution, depending on the situation.
Publication & Campaign Performance
- We do our best to run campaigns on time and as expected. However, sometimes delays or interruptions happen due to technical issues or unexpected events.
- While we aim for strong results, we can’t guarantee specific performance metrics (like clicks or conversions) unless it’s clearly stated in your agreement or on our Product Hub.
Questions or Need Help?
We’re here to support you. If you have questions or need help with your ad materials, your Client Success Manager or Sales Representative is just a message away.
Submitting materials to PMMI Media Group means you’re aligned with these shared guidelines.
Thanks for partnering with us—we’re looking forward to building something great together!